Frequently Asked Questions
If you have questions, we have answers. Select the category that interests you to find the information you’re looking for.
Who is the Show's target audience?
The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.
Where and when does the Salon de la Restauration 2023 take place?
The Restaurant Industry Show takes place face-to-face on September 18 and 19, 2023 at the Centrexpo Cogeco in Drummondville, from 9 a.m. to 5 p.m.
If the event takes place face-to-face, what is the use of the virtual platform www.salondelarestauration.com?
Each exhibitors present at the Show will have a virtual booth on the platform. The virtual platform is our transactional site and will allow you to place your orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.
When will we have access to the virtual platform to place our orders?
The virtual platform will be open from September 13, 2023 at 9 a.m. to September 22, 2023 at 5 p.m.
I'd like to register and participate in the Show, but I have no assigned distributor. What do I need to do?
You need to fill out the form attachment on the platform. In the 24 hours that follow, you will receive a message inviting you to create your profile. The message will also let you know which distributor you are associated with.
I have already registered through my distributor. What else do I need to do to participate in the Show?
Simply create your client profile (contact information, etc.) when you receive an email for that purpose from the platform.
We are more than one buyer; could we each buy separately for our respective businesses?
Yes, each business will be able to register the number of people selected to conduct their purchases. A cumulative total will be available per person as well as for the business overall.
Please follow the instructions during your profile activation.
Please follow the instructions during your profile activation.
How can I speak to or book an appointment with an exhibitor or with my distributor?
You can do so by video call, chat or direct telephone call.
To do so, each exhibitor booth has red clickable icons enabling easy initiation of communication with the representative of the selected supplier. You can also look for a contact in the contacts directory. The process is the same for communicating with your distributor.
To do so, each exhibitor booth has red clickable icons enabling easy initiation of communication with the representative of the selected supplier. You can also look for a contact in the contacts directory. The process is the same for communicating with your distributor.
Will I be able to consult my purchase reports during the Show or only at the end?
At any time, you will be able to obtain a cumulative total of all your purchases as well as the amount of Colabor dollars you have negotiated in your passport.
Will I be able to speak to my representative on the virtual platform?
Yes, all your distributor's representatives will be accessible by video call, chat or telephone call through the use of the red icons.
Can I negotiate Colabor dollars with a supplier?
Yes, you will be able to obtain Colabor dollars on the virtual platform if you contact a supplier. You can negotiate them with the supplier, who will enter them in your profile.
Who is the Show's target audience?
The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.
Where and when does the Salon de la Restauration 2023 take place?
The Restaurant Industry Show takes place face-to-face onSeptember 18 and 19, 2023 at the Centrexpo Cogeco in Drummondville, from 9 a.m. to 5 p.m.
If the event takes place face-to-face, what is the use of the virtual platform www.salondelarestauration.com?
You will have a virtual kiosk on the platform, where your products will be displayed and available for purchase. The platform is our transactional site and will allow customers to place their orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.
When will we have access to the virtual platform to place our orders?
The virtual platform will be open from September 13, 2023, at 9 a.m. to September 22, 2023, at 5 p.m. Your virtual presence is required for the entire duration.
What are the benefits for the suppliers that participate in the Show?
All products selected and confirmed by your category manager for the Show will be included on the virtual platform.
You promote your products to get case orders.
In addition to face-to-face meetings. you will have the chance to share your expertise virtually and communicate directly with customers via live chat, video or telephone. You distribute promotional material in your booth, transmit videos, etc.
You expand your base of potential customers and receive requests for information for the sale of your products.
You follow up with customers to provide additional information or respond to sample requests.
You promote your products to get case orders.
In addition to face-to-face meetings. you will have the chance to share your expertise virtually and communicate directly with customers via live chat, video or telephone. You distribute promotional material in your booth, transmit videos, etc.
You expand your base of potential customers and receive requests for information for the sale of your products.
You follow up with customers to provide additional information or respond to sample requests.
How to register to participate in the Show?
Contact your category manager for more information about the Restaurant Industry Show.
How are clients invited to participate in the Show?
An array of communications has been planned and involves the participation of distributors: general digital and print communications, an invitation from the representative, and direct communications emailed to clients. Reminders are also planned in the days and weeks before the Show.
How can suppliers conduct a follow-up with clients?
It is possible for clients to address their questions to the suppliers. Clients and suppliers can communicate face-to-face, via direct video calls, chat or telephone calls. Red clickable icons enable easy initiation of communication with the representative of the selected supplier.
Suppliers must provide for a sufficient number of representatives (their own or supplied by a broker) in order to answer clients and offer them quality customer service at their stand, book appointments or indicate their availability to speak with clients.
Being able to provide immediate answers to client questions will enhance their experience of the digital Show, while favouring the likelihood of return visits as well as additional sales.
Suppliers must provide for a sufficient number of representatives (their own or supplied by a broker) in order to answer clients and offer them quality customer service at their stand, book appointments or indicate their availability to speak with clients.
Being able to provide immediate answers to client questions will enhance their experience of the digital Show, while favouring the likelihood of return visits as well as additional sales.
Can suppliers generate in real time a report on orders taken at the Show?
Suppliers have real-time access to Show sales and can generate a report.
Note: Colabor can make changes after the Show. When the Show is over, suppliers will receive confirmation of total sales, as usual. In addition, they will be able to communicate with their category manager for more information on the orders placed during the Show.
Note: Colabor can make changes after the Show. When the Show is over, suppliers will receive confirmation of total sales, as usual. In addition, they will be able to communicate with their category manager for more information on the orders placed during the Show.
On the platform, how will Colabor dollars be managed for clients?
When clients contact the exhibitors, they will have an opportunity to negotiate Colabor dollars. The exhibitors will be able to send them offers via a special module, and these will be accumulated inside each client's account until the end of the Show.
What are the expectations regarding client participation at the Show?
We expect greater client participation a a result of the flexibility they have. Indeed, they can visit at the time most convenient for them.
Can clients ask for point-of-sale (POS) advertising materials or for product samples? If so, is the supplier in charge of managing this process?
Yes, clients may make POS requests directly to suppliers. The supplier or a broker shall follow up on sample requests.
What kind of technical support will be provided to the Show's participating suppliers?
In case there is a problem, a team will be available to help suppliers set up their homepage.
As a supplier, do I have access to the other suppliers, their pages, their purchase orders and their advertising materials?
No, out of respect for each supplier's integrity.
Will I be able to obtain my cumulative totals for sales, cases and Colabor dollars as in past years?
Yes, at any time you can generate the report directly via your profile/passport. However, we recommend that you wait until the end of the day to do so.
If there are several representatives for one supplier, will the report be generated for the stand only? Will it be possible to obtain it for each representative?
You can get it both ways. Follow the instructions in this regard.
How do I manage the Colabor dollars on the platform?
You will have the option of granting additional Corabor dollars during direct negotiations with a client. You will be responsible for confirming this amount on the client's purchase order.
To whom shall I address any questions about the Show?
Plese contact your category manager.
Who is the Show's target audience?
The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.
Where and when does the Salon de la Restauration 2023 take place?
The Restaurant Industry Show takes place face-to-face on September 18 and 19, 2023 at the Centrexpo Cogeco in Drummondville, from 9 a.m. to 5 p.m.
If the event takes place face-to-face, what is the use of the virtual platform www.salondelarestauration.com?
Each exhibitors present at the Show will have a virtual booth on the platform. The virtual platform is our transactional site and will allow you to place your orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.
When will we have access to the virtual platform to place our orders?
The virtual platform will be open from September 13, 2023, at 9 a.m. to September 22, 2023, at 5 p.m.
What are the benefits for the clients and distributors that participate in the Show?
In addition to tasting certain products and having the chance to discuss with manufacturers and brokers, you will have access to better prices, discounts and promotions on selected products.
Obtain expertise from exhibitors on site, by live chat, video or telephone. In addition, your customers can receive promotional material and video capsules on certain products, etc.
Provide additional information or request samples.
Obtain expertise from exhibitors on site, by live chat, video or telephone. In addition, your customers can receive promotional material and video capsules on certain products, etc.
Provide additional information or request samples.
How to register to participate in the Show?
Contact your Colabor Representatives for more information about the Restaurant Industry Show.
How can vendors follow up with customers virtually?
Clients can address suppliers to ask them questions. Clients and suppliers can communicate via video calls, direct chat or telephone calls. Clickable red icons enable easy initiation of communication with the representative of the selected supplier.
Being able to provide immediate answers to clients' questions will enhance their experience of the Show, while favouring the likelihood of return visits as well as sales.
Being able to provide immediate answers to clients' questions will enhance their experience of the Show, while favouring the likelihood of return visits as well as sales.
Can distrubutors and clients generate in real time a report on purchases made at the Show?
Distributors and clients have real-time access to purchases made at the Show and can generate a report at all times.
Distributors can make changes after the Show to the purchases of their clients, if applicable. Distributors receive confirmation of the total purchases made after the Show. In addition, clients will be able to communicate with their distributor's representative to get more information on purchases made during the Show.
Distributors can make changes after the Show to the purchases of their clients, if applicable. Distributors receive confirmation of the total purchases made after the Show. In addition, clients will be able to communicate with their distributor's representative to get more information on purchases made during the Show.
What is the duration of the Show for distributors and clients?
The Restaurant Industry Show takes place on September 18 and 19, 2023. The transactional platform will be open from September 13, 2023 at 9 a.m. (EDT) to September 22, 2023 at 4:59 p.m. (EDT).
On the platform, how will Colabor dollars be managed for clients?
When clients contact the exhibitors, they will have an opportunity to negotiate Colabor dollars. The exhibitors will be able to send them offers via a special module, and these will be accumulated inside each client's account until the end of the Show.
What do I do if I have a new client to register?
Simply let them know they can access the platform to create their profile. This will require them to have their full contact information and to follow the instructions.
To whom do I address any questions about the Show?
Distributors with questions may contact their Colabor account manager.