Frequently Asked Questions

The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.

The Restaurant Industry Show takes place face-to-face on September 9 and 10, 2024 at the Centrexpo Cogeco in Drummondville, from 10 a.m. to 4 p.m.

Each exhibitors present at the Show will have a virtual booth on the platform. The virtual platform is our transactional site and will allow you to place your orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.

The virtual platform will be open from September 4, 2024 at 9 a.m. to September 13, 2024 at 5 p.m.

You need to fill out the form attachment on the platform. In the 24 hours that follow, you will receive a message inviting you to create your profile. The message will also let you know which distributor you are associated with.

Simply create your client profile (contact information, etc.) when you receive an email for that purpose from the platform.

Yes, each business will be able to register the number of people selected to conduct their purchases. A cumulative total will be available per person as well as for the business overall.

Please follow the instructions during your profile activation.

You can do so by video call, chat or direct telephone call.

To do so, each exhibitor booth has red clickable icons enabling easy initiation of communication with the representative of the selected supplier. You can also look for a contact in the contacts directory. The process is the same for communicating with your distributor.

At any time, you will be able to obtain a cumulative total of all your purchases as well as the amount of Colabor dollars you have negotiated in your passport.

Yes, all your distributor's representatives will be accessible by video call, chat or telephone call through the use of the red icons.

The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.

The Restaurant Industry Show takes place face-to-face on September 9 and 10, 2024 at the Centrexpo Cogeco in Drummondville, from 10 a.m. to 4 p.m.

Each exhibitors present at the Show will have a virtual booth on the platform. The virtual platform is our transactional site and will allow you to place your orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.

The virtual platform will be open from September 4, 2024 at 9 a.m. to September 13, 2024 at 5 p.m.

In addition to tasting certain products and having the chance to discuss with manufacturers and brokers, you will have access to better prices, discounts and promotions on selected products.

Obtain expertise from exhibitors on site, by live chat, video or telephone. In addition, your customers can receive promotional material and video capsules on certain products, etc.

Provide additional information or request samples.

Contact your Colabor Representatives for more information about the Restaurant Industry Show.

Clients can address suppliers to ask them questions. Clients and suppliers can communicate via video calls, direct chat or telephone calls. Clickable red icons enable easy initiation of communication with the representative of the selected supplier.

Being able to provide immediate answers to clients' questions will enhance their experience of the Show, while favouring the likelihood of return visits as well as sales.

Distributors and clients have real-time access to purchases made at the Show and can generate a report at all times.

Distributors can make changes after the Show to the purchases of their clients, if applicable. Distributors receive confirmation of the total purchases made after the Show. In addition, clients will be able to communicate with their distributor's representative to get more information on purchases made during the Show.

The Restaurant Industry Show takes place on September 9 and 10, 2024. The transactional platform will be open from September 4, 2024 at 9 a.m. (EDT) to September 13, 2024 at 7:59 p.m. (EDT).

This year we have made the decision to withdraw Colabor Dollars. Please note that no Colabor dollars will be accepted at the salon or on the virtual platform.

Simply let them know they can access the platform to create their profile. This will require them to have their full contact information and to follow the instructions.

Distributors with questions may contact their Colabor account manager.

The Restaurant Industry Show is intended for all customers of participating distributors, from all market segments and all regions served by Colabor.

The Restaurant Industry Show takes place face-to-face on September 9 and 10, 2024 at the Centrexpo Cogeco in Drummondville, from 10 a.m. to 4 p.m.

You will have a virtual kiosk on the platform, where your products will be displayed and available for purchase. The platform is our transactional site and will allow customers to place their orders online during the two days of the Show in person and during the following two days. No paper order form is provided on site.

The virtual platform will be open from September 4, 2024 at 9 a.m. to September 13, 2024 at 5 p.m. Your virtual presence is required for the full duration.

All products selected and confirmed by your category manager for the Show will be included on the virtual platform.
You promote your products to get case orders.
In addition to face-to-face meetings. you will have the chance to share your expertise virtually and communicate directly with customers via live chat, video or telephone. You distribute promotional material in your booth, transmit videos, etc.
You expand your base of potential customers and receive requests for information for the sale of your products.
You follow up with customers to provide additional information or respond to sample requests.

Contact your category manager for more information about the Restaurant Industry Show.

An array of communications has been planned and involves the participation of distributors: general digital and print communications, an invitation from the representative, and direct communications emailed to clients. Reminders are also planned in the days and weeks before the Show.

It is possible for clients to address their questions to the suppliers. Clients and suppliers can communicate face-to-face, via direct video calls, chat or telephone calls. Red clickable icons enable easy initiation of communication with the representative of the selected supplier.

Suppliers must provide for a sufficient number of representatives (their own or supplied by a broker) in order to answer clients and offer them quality customer service at their stand, book appointments or indicate their availability to speak with clients.

Being able to provide immediate answers to client questions will enhance their experience of the digital Show, while favouring the likelihood of return visits as well as additional sales.

Suppliers have real-time access to Show sales and can generate a report.

Note: Colabor can make changes after the Show. When the Show is over, suppliers will receive confirmation of total sales, as usual. In addition, they will be able to communicate with their category manager for more information on the orders placed during the Show.

This year we have made the decision to withdraw Colabor Dollars. Please note that no Colabor dollars will be accepted at the salon or on the virtual platform.

We expect greater client participation a a result of the flexibility they have. Indeed, they can visit at the time most convenient for them.

Yes, clients may make POS requests directly to suppliers. The supplier or a broker shall follow up on sample requests.

In case there is a problem, a team will be available to help suppliers set up their homepage.

No, out of respect for each supplier's integrity.

Yes, at any time you can generate the report directly via your profile/passport. However, we recommend that you wait until the end of the day to do so.

You can get it both ways. Follow the instructions in this regard.

Plese contact your category manager.